Privacy Policy

At Blue Otter Boats Ltd. it is our aim is to deliver enriching canal holiday experiences. In doing so, we also respect your privacy. Please take a moment to read the below.

Personal information that you have provided and that we request from all guests when making a reservation, including name, address, passport number, date of birth, nationality, stay dates, e-mail address, telephone number, will be collected, processed and stored within our property management system and in accordance with our Privacy Policy.

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)

EU Data Protection Directive 1995 (DPD)

EU General Data Protection Regulation 2018 (GDPR)

We collect contact information to communicate news and offers for our cruises, whichever may be of interest to you. We may use such information to enhance our offering on the boats in response to you and other guest feedback

By providing personal information, it is considered you have provided this willingly and therefore allowed us to obtain and use your personal information. This consent is given voluntarily and may be revoked at any time by sending an e-mail to

We respect your privacy, and therefore we will never share your personal information with any third party.

During your stay with us, the protected information you have provided becomes our property. The term protected information refers to information that can be used to identify you individually. Protected information includes guest names, address, age, gender, method of payment and passport. You provide your protected information when you make a reservation with us, visit or complete guest comment cards and feedback.

We collect and store information through cookies, log files, clear gifs, and other sources to maintain and improve our site. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. It may identify the device you use to access, but it does not collect personal information about you. While browsing our websites you can search for rates and availability without providing any protected information.

This website collects and uses personal information for the following reasons:

Site visitation tracking

This site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.

Booking data

This website uses the QNS Booking plug-in to handle reservation requests. This established plug-in is commonly used on websites across the internet.

When you submit a form your name, address and other contact information submitted at checkout is stored on the site so that we have a record of your booking request, and can send you email notifications relating to your booking. Data submitted at checkout is not used for any other purpose.

Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive periodic marketing emails from us with information about special offers etc.

We may conduct joint marketing activities with selected partners where we deem the combined offers to be of interest to you. In these instances, protected information will only be accessible to mailing houses or parties contractually engaged by Blue Otter Boats Ltd. with appropriate privacy and confidentiality controls in place. At no time will Protected Information be issued to any partners for their own use. We will only share Protected information about you without your consent where: (a) it is required or authorised by law; (b) it is required to provide you with services you have requested in which case you will be deemed to have given your consent; (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a boat hire.

The owner of this website is Blue Otter Boats Ltd

Registered in England and Wales No: 10911056
The Old Coach House Rear Of Eastville Terrace, Ripon Road, Harrogate, North Yorkshire, HG1 3HJ

If you would like further information about what personal data about you is stored on the site, if you would like to move or delete your data, please contact: